Intercept Pharma Europe

Evolution Fire & Security provides complete security framework for Intercept Pharma Europe Ltd

The challenge presented to Evolution, provider of integrated fire and security solutions, was to provide a comprehensive security framework to Intercept Pharma Europe Ltd, a leading biopharmaceutical company, for its offices in central London.

Evolution started by conducting an extensive survey and audit of the Intercept premises and existing systems, from which an in-depth report was compiled with recommendations as to immediate and future actions.

One of the first recommendations was to create a Security Policy document detailing the physical security processes and procedures required to maintain the safety and security of staff and visitors. The document formalised procedures concerning the transfer of data to support Intercept Pharma’s compliance with GDPR. Evolution also oversaw the servicing and integration of the existing standalone Access Control and CCTV systems, creating a combined solution that is flexible, scalable, easy to operate, and with a single point of contact for ongoing support.

“Evolution’s attention to detail and level of accountability has been outstanding.”

Steve Lambden, Facilities Manager at Intercept Pharma Europe Ltd, says Evolution has delivered a complete framework: “Evolution’s attention to detail and level of accountability has been outstanding, and the way in which it is further developing the relationship to support us has exceeded my expectations.

“The technical advice, project management, and comprehensive risk analysis and support, as well as training, has provided us with a structure to the way we view and seek to improve the security of our building and assets.”

Additional equipment has been recommended, installed, and integrated where required: “Following Evolution’s in-depth assessment, it was clear that we had an obvious blind spot in the reception area, which is often occupied by visitors, so it was important that we quickly addressed this issue with additional CCTV to provide this essential additional coverage,” Steve adds.

“Evolution also identified our server room which houses our CCTV Head End as potentially vulnerable and will be fitting a more robust door locking system integrated into the Access Control System to increase security.”

Evolution provided Intercept with a series of comprehensive training sessions to make maximum use of the Access Control and CCTV systems installed. The client also now has access to a series of online tutorials and tools to refresh their knowledge where required.

“The training that Evolution provided was in-depth and engaging,” Steve continues. “The online tutorials are extremely useful in situations where we are unsure of a particular issue. Evolution has demonstrated excellent project management throughout and provided us with ongoing support; there is always someone personable and knowledgeable at the other end of the phone should we need them.” Richard Lambert, Managing Director at Evolution, says Evolution’s holistic approach to security was crucial in delivering the project: “By working closely with Steve and the Intercept team, we were able to fully understand their needs and specific requirements in the absence of existing security policies and procedures, and also manage and deliver the project on time and on budget.”